Popular email providers like Gmail automatically block images in emails. This means that when you open your email to download a copy of your ticket, you may not be able to see the download button. If you are unable to download your ticket, refer to the prompt near the top of the opened email asking you to ‘display images/pictures below. Please select this option.
Alternatively, you can use the link at the top of the opened email ‘View Email Online’ to view the website version. You can then download a copy of your ticket by clicking the ‘Download & Print Tickets’ button which can be printed or saved to your computer for your records.